FAQ

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FAQ

Frequently Asked Questions

1. I live outside the Netherlands, can I still order from Oqium.nl?

Yes, we accept international orders as well as domestic.

2. Do you ship to my country?

Yes we do! We already ship to many countries around the world, from Japan to the United States. We can get you all our products, regardless of where you are.

Oqium.nl ships to a selected list of international destinations. The countries that we can ship to are:

Aruba; Australia; Austria; Belgium; Bulgaria; Canada; China; Croatia; Cyprus; Czech Republic; Denmark; Estonia; Finland; France; Germany; Greece; Hong Kong; Hungary; India; Ireland; Italy; Japan; Latvia; Lithuania; Luxembourg; Malaysia; Malta; Mexico; the Netherlands; the Netherlands Antilles; New Zealand; Norway; the Philippines; Poland; Portugal; Romania; Russian Federation; Singapore; Slovakia; Slovenia; Spain; Sweden; Switzerland; Taiwan; Thailand; Turkey; United Kingdom and the United States of America.

PLEASE NOTE: WE DO NOT SHIP TO NIGERIA. THERE WILL BE NO EXCEPTION TO THIS RULE!

3. My country is not on the list. Can you ship to me?

If your country is not listed, it is unlikely that we can ship shoes to you, however, there may be a few destinations that will be an exception. Feel free to email us regarding this matter at info@oqium.nl

PLEASE NOTE: WE DO NOT SHIP TO NIGERIA. THERE WILL BE NO EXCEPTION TO THIS RULE!

4. Why don't you ship to my country?

Due to Parcel Service rates and our contracts with our shipping company, it is cost prohibitive to ship to countries not listed above. In some cases, our decision not to provide service to an international destination is due to a lack of viable payment methods, high possibility of fraud, or language barriers.

5. How much do I have to pay for shipping?

For a full list of rates, please visit the shipping page.

6. How long will it take to get to me?

Orders take 1 business day (Monday-Friday) to process before they are shipped. So please add this processing time in addition to the normal shipping time. All worldwide orders are shipped by DHL and we will provide tracking numbers.

The time of delivery take between 2 to 7 working days worldwide.

7. Will I have to pay import taxes?

Please remember that international orders are subject to being charged customs fees by the destination country's government. We have no control over how much you are charged for customs and the fees are completely independent of Oqium.nl. Please understand that we cannot be held responsible for any additional charges the destination country imposes on you.

8. What type of payment methods do you accept?

We accept most major Credit Cards (Visa and Mastercard) and PayPal.

Dutch customers who have online banking with ABN AMRO, Fortis, ING, Rabobank or SNS Bank, you can make payments using iDEAL right away. The transaction is completed swiftly and simply in the familiar online banking environment of your own bank – paying in a way you are already familiar with.

All payment information is transferred from your computer to our servers using a secure, encrypted protocol (https).

As part of our ongoing efforts to combat credit card fraud, we may require additional positive identification for international and/or large orders.

9. What happens if my card is declined?

If your card is declined, normally the page will immediately tell you. If for some reason it does not, we will contact you through email or over the phone.

10. Can I order without using a Credit Card?

Yes, if you have online banking with ABN AMRO, Fortis, ING, Rabobank or SNS Bank, you can make payments using iDEAL right away. The transaction is completed swiftly and simply in the familiar online banking environment of your own bank – paying in a way you are already familiar with.
You can also transfer the funds to our bank account but only within Europe. You can get the information for this payment method by sending an eMail to info@oqium.nl. We will provide you information about the steps you have to follow to successfully place an order. We also accept payments via Paypal!

11. What happens after I place my order?

1. When you place your order, your credit card is immediately charged.

2. If your order went through successfully, and you entered in your correct email address, you will immediately receive an order confirmation email.

12. Why is my exact billing address necessary?

For security reasons - if we have your exact billing address, we know it is you, the cardholder, who has placed the order. We do address checks on each and every order that comes in and we can not send any order out unless we have the correct billing address. It is also important that you give us your phone number - the same one that your credit card company has listed for you.

13. Okay, how do I order?

First, browse our website and place the desired products in the shopping cart by choosing your size.

When you are finished shopping, click “Checkout” and fill in your shipping and billing information. Choose your payment method (Credit Card, Paypal or iDEAL).

After we received your order, we will send you an email confirmation.

Note: Due to time differences, we ask that international customers allow a minimum of 24 hours before using the order tracking system.

14. Is it safe to pay by credit card over the internet?

We use the most advanced technology available to ensure that your data is protected.

Our site is completely secure and you should have no concerns with safety. All credit card information is transmitted over a secure connection. Also, we have never or will ever sell or share any of the contact information you provide us. Any and all of your personal information is guarded and will only be used to contact you in regards to your order.

15. Do you have everything I am ordering in stock?

In general - yes. When we are sold out of an item, we immediately sell out the item on the page. In some cases of high order volume, an item may sellout before we have time to update the page. We will refund your card for any items not available.

16. Fraudulent orders will result in prosecution?

All details regarding fraudulent orders, including the originating IP address of the computer used to place the order, will be turned over to the authorities for prosecution to the fullest extent of the law.

17. All shoes are 100% authentic?

We do not buy, sell, trade, or deal in fakes or factory variants. Buy with confidence as all the shoes we offer for sale are thoroughly inspected for condition and authenticity.

18. My order is a gift for someone, can I send it to another address other than my own?

Yes, just enter a different shipping address during the checkout process.

19. What could be possibly delay my order?

Packages typically arrive within 2 - 7 working days from the date we receive the order. Sneakers are shipped directly from the Netherlands by DHL. Packages must be signed for.

If for some reason your shoes are on backorder, there could be a 5-7 day delay. Feel free to contact us if you have any questions about the status of your order.

20. Are there other ways to order besides ordering online?

Yes, European customers that are still uncomfortable ordering online can place orders via email: info@oqium.nl. These customers can transfer the funds to our bank account. We will provide you information by email about the steps you have to follow to successfully place an order when using this payment method.

21. I never received my order, what should I do?

In rare cases, packages can get lost in the mail. Never fear if your package is lost, we will replace it for you at no charge. However, if the tracking number indicates that your package has been delivered to you, we cannot be held responsible for a package that is claimed to have never been received.

22. How much is a Euro converted to US Dollars?

Please click here to use a currency converter.

23. Why should I buy on the Internet?

Shopping at Oqium.nl saves you time and money. In minutes, you can look, shop, and complete your purchase without ever leaving your computer.

24. Where is your store?

Oqium the Netherlands is located:

Grotekerkplein 103
3011 GC Rotterdam
The Netherlands

Phone: +31 (0) 10 413 1633

25. What is your return policy?

Returns are accepted on an individual basis depending on the reason for return. Please contact us at info@oqium.nl before you return the product to make sure that we will accept it.